QissaQuest Support
Last updated 26 August 2026
QissaQuest teaches one Arabic letter a day to a young child, in three steps: hear it, trace it, say it. If something is not working, or you want a feature, write to mixed.pulsar.33@icloud.com. It is one person answering, so please say which device and which iOS version you are on.
The "Say it" step says offline listening is not ready
That message is deliberate, and it is not a bug in your copy of the app. QissaQuest will only run Arabic speech recognition on the device. If iOS reports that on-device Arabic recognition is not available, the app refuses to listen at all rather than sending a child's voice to a server. It says so on screen and the child carries on.
Tap Done and the day still counts. Nothing is lost, and no progress is blocked by it. QissaQuest cannot download the recognition model itself — iOS manages that.
The letter is read out in the wrong accent
The Listen step asks iOS for an Arabic (ar-SA) voice. If your device does not have one installed, iOS substitutes whatever voice it has, which can sound wrong. Adding an Arabic voice in the device's spoken-content settings fixes it. The app has no recordings of its own and no way to bundle a voice.
The microphone does not work
If microphone or speech-recognition permission was declined, the mic button shows a crossed-out microphone. Turn the permission back on in the Settings app under QissaQuest, then tap the mic button again to retry. As above, the step is always skippable with Done.
How do I reset my child's progress?
There is no reset button in the app today. Progress lives only on the device, so deleting and reinstalling QissaQuest clears it completely. If a reset button would be useful to you, say so in an email — that is how it gets built.
Does it work without internet?
Yes, entirely. QissaQuest contains no networking code at all, so there is nothing for it to connect to.
Privacy
QissaQuest collects nothing: no account, no name, no analytics, no ads. The full detail is in the privacy policy.